Refund Policy for Next Generation Science (NGScience)
Last Updated: August 5, 2023

Next Generation Science (NGScience), solely owned by Blue Ring Media Pty Ltd, offers a variety of subscriptions and eBook purchases to support the educational needs of students, teachers, and parents. This refund policy governs all transactions made through our online learning platform and associated resources.

No Refunds
NGScience generally does not offer refunds for any subscriptions, eBook purchases, or other paid services. All purchases are considered final.

Case-by-Case Review
While refunds are typically not available, we understand that exceptional circumstances may arise. In certain situations, a request for a refund may be reviewed on a case-by-case basis. These situations may include, but are not limited to:

Technical issues preventing access to our platform or content.
Accidental duplicate purchases.
Billing errors.
Process for Requesting a Refund
If you believe you have a valid reason for a refund, please follow the process below:

Contact Us:
Reach out to our customer support team via our Contact page within 7 days of the purchase.

Provide Details: Clearly explain the reason for the refund request and provide all relevant information, such as the purchase date, order number, and a description of the issue.

Wait for Review: Our team will review your request and determine if it meets the criteria for a case-by-case review.

Decision: You will be notified of our decision within a reasonable time frame. If a refund is approved, it will be processed according to the original payment method.
Please note that the decision to grant a refund is at the sole discretion of Blue Ring Media Pty Ltd.

Conditions
If a refund is granted, it may be subject to certain conditions, such as:

Deactivation or return of digital content.
A processing fee may be applied.
Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be posted on this page, and it is your responsibility to review this policy periodically for updates.

Contact
If you have any questions or concerns regarding this refund policy, please contact us via the NGScience Contact page.